Current News - Coronavirus

With the tourism industry worldwide entering uncharted territory with the impacts of Coronavirus, Tourism Noosa has provided the following information for members. This information is aimed at helping you and your business be best prepared for these changes.

Please see below for links to official information, contact details for suppliers, tips and frequently asked questions.

If you have any concerns or helpful information to share with members, please email [email protected]

For the most up-to-date information on COVID-19 including government support, visit covid19.qld.gov.au.


Responding to the Greater Brisbane lockdown, 29 March 2021:

Advice for tourism operators from Queensland Health

What does the lockdown mean for tourism operators outside of Brisbane?

If you have guests already staying with you who have been in the Greater Brisbane area since 20 March 2021, these people should stay where they are and follow the lockdown restrictions as though they were in Brisbane – i.e. they should only go out for essential purposes and should wear a mask when doing so. They should also check the contact tracing alert and follow Queensland Health's advice if they have been in any of the locations listed.

If you have guests from the Brisbane area who made a booking for 29 March 2021, and/or arrived on this date before 5:00pm AEST, you can take those bookings, however those guests will also need to follow the lockdown restrictions wherever they are. You also have the right to refuse service, if you wish.

If you have guests from the Brisbane area due to check in after 5:00pm AEST on 29 March 2021 and over the following three days, they will be unable to. Brisbane residents can only leave home for essential reasons and leisure travel is not one of the reasons.

If you have guests who need to return home to Brisbane, they can do so. They should travel directly home and then continue to comply with the stay at home direction, only leaving home for essential reasons.

Restrictions have also changed across Queensland outside of Brisbane – including a requirement for seated dining, mask wearing in indoor areas and lowered gathering numbers. All businesses outside of Brisbane must adhere to the restrictions outlined in the 'Restrictions for Queensland' Direction'.

Visitors transiting through Brisbane

Visitors can travel through the Greater Brisbane area to get from one destination to another (e.g. From the Gold Coast to the Sunshine Coast; or from another area of Australia to an area of Queensland outside of Brisbane – e.g. fly from Adelaide to Brisbane Airport and then on to the Sunshine Coast). If driving, they must do so without stopping and must travel in a private vehicle, such as their own car, a rideshare car or taxi. They must not transit through the Greater Brisbane area by any other mode of transport – i.e. public transport. If flying, they must not leave the airport.

It is recommended that you encourage interstate guests to check any local restrictions that may be in place for their return to their home state. Many states have announced restrictions today.

Advice for tourism operators

Advice on how tourism operators can respond and assist has been issued in this fact sheet.

There is also a poster that businesses can print out and place in their reception/around their business to advise guests from Brisbane on the requirements.

For further information, please see Queensland Health’s website and the official Public Health Directions - Restrictions for Queensland (areas outside of Greater Brisbane).


COVID testing clinics

Find full details of COVID testing clinics HERE. See below for opening hours of clinics in and near Noosa until Thursday 1 April 2021.

Sullivan Nicolaides - Peregian Beach

Pathology service: Sullivan Nicolaides

Address: Shop 2, 2 Heron St, Peregian Beach, 4573

Drive-through: No

Opening Hours: 07:00-12:00 and 12:30-13:30, Monday - Friday Seasonal Hours

Booking needed: No

GP referral needed: No

Children tested: Yes

Notes: Bookings are not required.

Link: https://www.snp.com.au/


Sullivan Nicolaides - Coolum

Pathology service: Sullivan Nicolaides

Address: 21 Birtwill St, Coolum, 4573

Drive-through: No

How to find us: Pacific on Birtwill

Opening Hours: 06:30-12:30 and 13:30-16:30 Monday - Friday; 08:00-11:00 Saturday

Booking needed: No

GP referral needed: No

Children tested: Yes

Notes: Bookings are not required.

Link: https://www.snp.com.au/


Sullivan Nicolaides - Noosaville

Pathology service: Sullivan Nicolaides

Address: Shop 101B, 90 Goodchap St, Noosaville, 4566

Drive-through: No

Opening Hours: 07:30-12:00 and 13:00-16:00 Monday - Friday

Booking needed: No

GP referral needed: No

Children tested: Yes

Notes: Bookings are not required.

Link: https://www.snp.com.au/


Sunny Street mobile respiratory clinic

Pathology service: Pathology Queensland

Address: 14 Earl Street, Tewantin, 4565

Drive-through: No

How to find us: Tait Duke Community Cottage

Phone: 07 5313 7778

Opening Hours: 09:00-17:00 Monday - Friday

Booking needed: Yes

GP referral needed: No

Children tested: Yes

Notes: Bookings: Call to check availability

Additional information: If you require a test for reasons such as overseas travel or work please visit your GP for a referral to a suitable clinic.


4Cyte - Tewantin

Pathology service: 4Cyte Pathology

Address: 22b Doonella St, Twenatin, 4556

Drive-through: No

Opening Hours: 07:00 - 15:30 Monday - Friday; 07:00 - 14:00 Saturday and Sunday. Following public health alerts, the clinic opening hours may be extended. Please visit the 4Cytle website for further details.

Booking needed: No

GP referral needed: No

Children tested: Yes

Link: https://www.4cyte.com.au/


Sullivan Nicolaides - Tewantin

Pathology service: Sullivan Nicolaides

Address: Shop 16, 91 Poinciana Ave, Tewantin, 4565

Drive-through: No

How to find us: The Atrium

Opening Hours: 06:30-12:00 and 12:30-15:30 Monday - Friday; 08:00-11:00 Saturday

Booking needed: No

GP referral needed: No

Children tested: Yes

Notes: Bookings are not required.

Link: https://www.snp.com.au/


BORDER RESTRICTIONS

To keep up to date with changing border restrictions, please see current border restrictions news here.

What you can do: Help your guests understand the border pass requirements by linking them to the correct information. You could provide the link on your website, in your booking confirmation, or in an email shortly before they are due to travel.


OPERATING A BUSINESS

Make sure you:

  • Allow for social distancing
  • Have a current Work Health and Safety (WHS) Plan
  • Collect information for contact tracing
  • Increase cleaning and hygiene practices
SEE THE LATEST ROADMAP TO RECOVERY RESTRICTIONS HERE.


Support and grants for tourism businesses

See grants currently available for tourism businesses, as at February 2021, HERE.

See a list of helpful COVID-support websites for businesses HERE.


Videos to help you ensure your guests are COVID-safe

The Hastings Street Association has put together a series of helpful videos for operators, particularly in the accommodation sector, with great practical advice on preparing your property for reopening and welcoming guests after COVID-19 shutdowns. There are tips and advice for:

  • Reception and guest check-in
  • Cleaning kitchen areas
  • Outdoor areas at hotels, resorts and apartments
  • Cleaning soft furnishings
  • Hotel room clean - using personal protection equipment (PPE)
  • Hotel room clean.

Tourism Noosa supported the filming of the videos - please watch them in conjunction with preparing your COVID-Safe Industry plan.


TOURISM AND EVENTS

Find the latest COVID-19 information relating to the tourism and events industries.

Department of State Development, Tourism and Innovation

Information for the tourism industry on restrictions; health; support available; how to be COVID-Safe; fees, levies and rent relief for tourism businesses; and more - read more here.

The Queensland Government has a dedicated hotline for questions specific to your business:

Tourism and Events Queensland (TEQ)

TEQ has a range of information on marketing help and COVID-19 support, including new Queensland Health-approved information and advice on how to manage interstate travellers and those who may be unwell.

Their Conversations with Industry for the Sunshine Coast webinar presented insights into their latest Good to Go marketing campaign, consumer research, news from the Sunshine Coast Airport and Visit Sunshine Coast. See the presentation here and watch a recording of the session here.

Resources:

How to work with TEQ

Good to Go Industry Resources

Industry Media Agency Tourism and Events (IMATE)

Keep your business COVID-Safe

Queensland Industry Tourism Council (QTIC)

COVID-clean – sign up now: Enforce COVID-clean practices in your business with QTIC's COVID Clean Checklist to step you through the processes to get back to business safely. COVID Clean is free through the Quality Tourism Accredited Business (QTAB) Framework portal. If your business is not QTAB or Star Ratings accredited, QTIC is offering 50% off registration fees for these programs. Find out more here.


COVID-related travel cancellations

The Australian Competition and Consumer Commission and the Australian Consumer Law Regulators have released a best-practice guidance for COVID-related travel cancellations, specifically around refunds, travel vouchers and clarifying consumer rights, as businesses struggle to manage cancellations and financial implications, and balance this with the reputation of our destination and customers’ hardship.

Read more here.


Social distancing floor decals villages
Social distancing floor decals VIC
Social distancing floor decals VIC flipper crop

Social distancing floor decals

Getting your customers to stay 1.5m apart and maintain social distancing is as easy as having Tourism Noosa’s village floor decals in your business (pictured above). We’ve designed 30cm diameter social distancing floor decals for villages around the Noosa region including Noosaville, Noosa River Foreshore, Peregian Beach, Sunshine Beach, Noosa Junction, Tewantin and Noosa hinterland.

If you’d like to display these decals on your floor to help customers social distance, just email [email protected] and let us know which village you belong to – the decal artwork is free of charge for members.

The Noosa Visitor Information Centre in Hastings Street also has some fun feet decals with a variety of shoes on different ground textures, representing the water, beach, town and hinterland so visitors can keep their distance.


HAVE A QUESTION OR NEED HELP?

Businesses can contact the Queensland Government's dedicated hotline for questions specific to their business. Phone 134 COVID (134 268 43).

TOURISM ANSWERS: Email [email protected], the Department of State Development, Tourism and Innovation's new dedicated team for COVID-safe planning for tourism businesses.

ALL COVID-SAFE BUSINESS PLANNING: covid19.qld.gov.au

TOURISM FACT SHEET FOR COVID-SAFE

ditid.qld.gov.au: Website for tourism specific government information, including fact sheets, frequently asked questions, checklists and other resources.

teq.queensland.com: Website for tourism and events industry updates, including webinars with the experts.


TOURISM AND ACCOMMODATION INDUSTRY COVID-SAFE PLAN

The Queensland Health-approved Tourism and Accommodation Industry Covid-Safe Plan gives operators guidance to return to business with increased confidence in providing a COVID-safe work environment for staff and customers. The many criteria and conditions for businesses to comply with may seem onerous, but it’s vital that our industry offers visitors a safe environment where they can enjoy the best of Noosa.

IMPORTANT LINKS

WORLD HEALTH ORGANISATION

Latest updates from WHO


QUEENSLAND HEALTH:

Please check in with Queensland Health's updates daily: QUEENSLAND HEALTH


QUEENSLAND GOVERNMENT:

The lead agency for updates: QLD GOVT

Support for business: BUSINESS QUEENSLAND

Tourism and Events Queensland: UPDATES FOR QUEENSLAND'S TOURISM INDUSTRY


AUSTRALIAN GOVERNMENT:

Latest health alerts: AUSTRALIAN GOVERNMENT HEALTH ALERTS


NOOSA COUNCIL:

Noosa Council is working closely with Queensland Health who is the lead agency and is taking extra precautionary measures to reduce the COVID-19 risk to residents and visitors at Council-owned facilities:

LATEST COMMUNITY AND BUSINESS SUPPORT NEWS FROM NOOSA COUNCIL

Highlights from Noosa Council:

  • Noosa Council's Economic Development Grant Program supports business groups and the business community with funding for the delivery of projects that will have a positive impact on the local business environment and the local economy. This includes quick response grants up to $2000 - see the guidelines and information here.
  • Noosa River Holiday Park, Boreen Point Campground and Noosa North Shore Campground are open. COVID-Safe Plans are in place, and new guidelines have been introduced to keep everyone safe. The parks are operating at a reduced capacity to ensure they adhere to health directives.
  • Help for not-for-profit community groups and organisations - find out more here.
  • Public toilets remain open and Council has increased its cleaning of the facilities and continues to provide hand soap.
  • Local businesses that have shut down or scaled back can request an immediate stop on waste services to save on costs - email [email protected]
  • Contact the customer service counter in Tewantin on 07 5329 6500 or email [email protected]
  • Business support package including waived fees and refunds across wedding and event permit cancellations; a moratorium on fees and charges for footpath dining and commercial permit fees; and rent relief for tenants of council-owned properties. READ MORE HERE
  • If you require further support, have any feedback or concerns, we encourage all business owners to connect with their relevant Business Association
  • Noosa Council has established a Noosa Business Facebook page outlining the range of measures and programs that are available to support our local business community.
  • See Council’s Business and COVID-19 page for support initiatives from all levels of government; industry information; and Buy Local information
  • Council will fast-track payments to local suppliers to inject much-needed funds into the local economy. READ MORE HERE
  • Ensuring key contractors such as garbage collection and cleaning can continue to provide services.

NOOSA COUNCIL INFORMATION

NOOSA COUNCIL FACEBOOK UPDATES


RESOURCES FOR INDUSTRY

Information on:

  • Suppliers of cleaning and other products
  • Media holding statement if you have a guest in self-quarantine
  • Queensland Hotels Association fact sheets

PLEASE CLICK HERE.



If you have any concerns or helpful information to share with members, please email [email protected]