Current News - Coronavirus
With the tourism industry worldwide entering uncharted territory with the impacts of Coronavirus, Tourism Noosa has provided the following information for members. This information is aimed at helping you and your business be best prepared for these changes and will be regularly updated.
Please see below for links to official information, contact details for suppliers, tips and frequently asked questions.
If you have any concerns or helpful information to share with members, please email [email protected]
For the most up-to-date information on COVID-19 including government support, visit covid19.qld.gov.au.
To keep up to date with changing border restrictions, please see current border restrictions news here.
What you can do: Help your guests understand the border pass requirements by linking them to the correct information. You could provide the link on your website, in your booking confirmation, or in an email shortly before they are due to travel.
OPERATING A BUSINESS
Make sure you:
- Allow for social distancing
- Have a current Work Health and Safety (WHS) Plan
- Collect information for contact tracing
- Increase cleaning and hygiene practices
Videos to help you ensure your guests are COVID-safe
The Hastings Street Association has put together a series of helpful videos for operators, particularly in the accommodation sector, with great practical advice on preparing your property for reopening and welcoming guests after COVID-19 shutdowns. There are tips and advice for:
- Reception and guest check-in
- Cleaning kitchen areas
- Outdoor areas at hotels, resorts and apartments
- Cleaning soft furnishings
- Hotel room clean - using personal protection equipment (PPE)
- Hotel room clean.
Tourism Noosa supported the filming of the videos - please watch them in conjunction with preparing your COVID-Safe Industry plan.
TOURISM AND EVENTS
Find the latest COVID-19 information relating to the tourism and events industries.
Department of State Development, Tourism and Innovation
Information for the tourism industry on restrictions; health; support available; how to be COVID-Safe; fees, levies and rent relief for tourism businesses; and more - read more here.
The Queensland Government has a dedicated hotline for questions specific to your business:
- Phone: 134 COVID (134 268 43)
- Email: [email protected]
Tourism and Events Queensland (TEQ)
TEQ has a range of information on marketing help and COVID-19 support, including new Queensland Health-approved information and advice on how to manage interstate travellers and those who may be unwell.
Their Conversations with Industry for the Sunshine Coast webinar presented insights into their latest Good to Go marketing campaign, consumer research, news from the Sunshine Coast Airport and Visit Sunshine Coast. See the presentation here and watch a recording of the session here.
Queensland Industry Tourism Council (QTIC)
COVID-clean – sign up now: Enforce COVID-clean practices in your business with QTIC's COVID Clean Checklist to step you through the processes to get back to business safely. COVID Clean is free through the Quality Tourism Accredited Business (QTAB) Framework portal. If your business is not QTAB or Star Ratings accredited, QTIC is offering 50% off registration fees for these programs. Find out more here.
COVID-related travel cancellations
The Australian Competition and Consumer Commission and the Australian Consumer Law Regulators have released a best-practice guidance for COVID-related travel cancellations, specifically around refunds, travel vouchers and clarifying consumer rights, as businesses struggle to manage cancellations and financial implications, and balance this with the reputation of our destination and customers’ hardship.
Social distancing floor decals
Getting your customers to stay 1.5m apart and maintain social distancing is as easy as having Tourism Noosa’s village floor decals in your business (pictured above). We’ve designed 30cm diameter social distancing floor decals for villages around the Noosa region including Noosaville, Noosa River Foreshore, Peregian Beach, Sunshine Beach, Noosa Junction, Tewantin and Noosa hinterland.
If you’d like to display these decals on your floor to help customers social distance, just email [email protected] and let us know which village you belong to – the decal artwork is free of charge for members.
The Noosa Visitor Information Centre in Hastings Street also has some fun feet decals with a variety of shoes on different ground textures, representing the water, beach, town and hinterland so visitors can keep their distance.
HAVE A QUESTION OR NEED HELP?
Businesses can contact the Queensland Government's dedicated hotline for questions specific to their business. Phone 134 COVID (134 268 43).
TOURISM ANSWERS: Email [email protected], the Department of State Development, Tourism and Innovation's new dedicated team for COVID-safe planning for tourism businesses.
ALL COVID-SAFE BUSINESS PLANNING: covid19.qld.gov.au
teq.queensland.com: Website for tourism and events industry updates, including webinars with the experts.
TOURISM AND ACCOMMODATION INDUSTRY COVID-SAFE PLAN
The Queensland Health-approved Tourism and Accommodation Industry Covid-Safe Plan gives operators guidance to return to business with increased confidence in providing a COVID-safe work environment for staff and customers. The many criteria and conditions for businesses to comply with may seem onerous, but it’s vital that our industry offers visitors a safe environment where they can enjoy the best of Noosa.
WORLD HEALTH ORGANISATION
Latest updates from WHO
Please check in with Queensland Health's updates daily: QUEENSLAND HEALTH
The lead agency for updates: QLD GOVTSupport for business: BUSINESS QUEENSLAND
Tourism and Events Queensland: UPDATES FOR QUEENSLAND'S TOURISM INDUSTRY
Latest health alerts: AUSTRALIAN GOVERNMENT HEALTH ALERTS
Noosa Council is working closely with Queensland Health who is the lead agency and is taking extra precautionary measures to reduce the COVID-19 risk to residents and visitors at Council-owned facilities:
Highlights from Noosa Council:
- Noosa Council's Economic Development Grant Program supports business groups and the business community with funding for the delivery of projects that will have a positive impact on the local business environment and the local economy. This includes quick response grants up to $2000 - see the guidelines and information here.
- Noosa River Holiday Park, Boreen Point Campground and Noosa North Shore Campground are open. COVID-Safe Plans are in place, and new guidelines have been introduced to keep everyone safe. The parks are operating at a reduced capacity to ensure they adhere to health directives.
- Help for not-for-profit community groups and organisations - find out more here.
- Public toilets remain open and Council has increased its cleaning of the facilities and continues to provide hand soap.
- Local businesses that have shut down or scaled back can request an immediate stop on waste services to save on costs - email [email protected]
- Contact the customer service counter in Tewantin on 07 5329 6500 or email [email protected]
- Business support package including waived fees and refunds across wedding and event permit cancellations; a moratorium on fees and charges for footpath dining and commercial permit fees; and rent relief for tenants of council-owned properties. READ MORE HERE
- If you require further support, have any feedback or concerns, we encourage all business owners to connect with their relevant Business Association
- Noosa Council has established a Noosa Business Facebook page outlining the range of measures and programs that are available to support our local business community.
- See Council’s Business and COVID-19 page for support initiatives from all levels of government; industry information; and Buy Local information
- Council will fast-track payments to local suppliers to inject much-needed funds into the local economy. READ MORE HERE
- Ensuring key contractors such as garbage collection and cleaning can continue to provide services.